Return & Refund Policy

Last Updated: August 2026

At Sanviora Lifecare, customer satisfaction, clinical safety, and equipment integrity are our top priorities. We understand that medical machinery and diagnostic equipment require exact specifications. This Return & Refund Policy details the terms, eligibility, and process for returns, replacements, and warranty claims.

1. Return Eligibility & Timeframe

Due to strict medical sanitation and health safety standards, returns are evaluated under specific guidelines:

• Transit Damage or Manufacturing Defect: If an item arrives physically damaged, malfunctioning, or with manufacturing defects, you must notify Sanviora Lifecare within 7 business days of delivery.
• Incorrect Shipment: If the delivered model or configuration differs from your official purchase order specification, please inform our support team within 7 days for immediate exchange.
• Unopened & Unused Condition: Eligible non-defective items must be unused, in their original factory packaging, complete with all user manuals, calibration certificates, software keys, and accessories.

2. Non-Returnable & Non-Refundable Items

For patient hygiene and clinical safety regulations, the following items cannot be returned once delivered:

• Single-use, gamma-sterilized medical consumables (such as IV sets, catheters, surgical drapes, PPE kits, and wound dressings) whose seals have been broken.
• Customized hospital furniture or specialized equipment manufactured to custom hospital dimensions.
• Reagents, liquid chemistry controls, or temperature-sensitive pathology testing kits.

3. Return Material Authorization (RMA) Process

To initiate an equipment return or replacement request, please follow these steps:

1. Contact our Panchkula customer support team via email at sanvioraalifecare@gmail.com or phone at +91 99886 90783.
2. Provide your official invoice number, serial number of the equipment, and clear photos/videos depicting the issue or transit damage.
3. Upon verification, Sanviora Lifecare will issue an official RMA number and instructions for reverse logistics or technician inspection.

4. Inspection & Refund Processing

Once returned equipment is received at our Panchkula facility, our biomedical engineering team will inspect the item.

• Approved Claims: For approved manufacturing defects or transit damage, Sanviora Lifecare will provide a 100% free replacement or process a refund to your original payment account within 7 to 10 business days.
• Restocking Fee: Approved returns for buyer-side order cancellations may be subject to a nominal 10% to 15% restocking fee to cover transit insurance and handling.

5. Warranty & Service Claims

Medical equipment covered under OEM warranty (e.g., ICU ventilators, multipara monitors, ultrasound systems) will be serviced directly by authorized biomedical technicians under the terms of the manufacturer warranty agreement.

6. Contact for Return Assistance